Privacy Policy
Luxury Spa respects the privacy of every visitor who uses our website or contacts our team. This Privacy Policy explains what information may be collected through our website, how that information is used, and the steps taken to protect it.
This policy applies to information collected through the Luxury Spa website, appointment inquiries, phone calls, WhatsApp conversations, contact forms, and other communications related to our services.
About Luxury Spa
Luxury Spa is a massage and wellness spa located in Dubai, United Arab Emirates. Our website provides information about our treatments, therapists, facilities, promotions, and contact options. Visitors may use the website to learn about our services and request appointments or additional information.
Information We Collect
When you contact Luxury Spa, request an appointment, or submit an inquiry through our website, we may collect information needed to respond to your request and assist with scheduling.
This information may include your name, phone number, email address, preferred treatment, preferred appointment time, and any details you choose to provide in your message.
When you browse our website, certain technical information may also be collected automatically. This may include your IP address, browser type, device information, pages viewed, referral source, visit duration, and general location information derived from your internet connection.
How We Use Information
Information collected through our website and communication channels is used to respond to inquiries, arrange appointments, provide customer support, and manage our services.
Website usage information may also be used to understand how visitors interact with our content, identify areas that require attention, monitor website performance, and maintain the security and reliability of our website.
Luxury Spa does not sell personal information to third parties.
Website Analytics
Luxury Spa uses Google Analytics to better understand how visitors use our website. The information collected helps us review website performance, identify popular content, and improve the overall visitor experience.
Google Analytics may collect information such as pages viewed, time spent on the website, device information, browser details, and general geographic location. This information is used in aggregate form and is not intended to identify individual visitors.
We also use Google Search Console to monitor website visibility in search results, review website performance, and identify technical issues that may affect search appearance.
Google Maps
Our website may include embedded Google Maps to help visitors locate Luxury Spa and obtain directions.
When interacting with Google Maps, certain information may be processed by Google according to Google’s own privacy policies and terms.
WhatsApp Communications
Many clients choose to contact Luxury Spa through WhatsApp to inquire about treatments, appointment availability, and spa services.
Information shared through WhatsApp is subject to WhatsApp’s own privacy practices in addition to this Privacy Policy. Visitors who choose to communicate through WhatsApp should review WhatsApp’s privacy information for further details.
Cookies
Our website may use cookies and similar technologies to support website functionality and understand how visitors use the website.
Cookies help us evaluate website traffic, improve navigation, and maintain a consistent browsing experience. Additional information regarding cookies and similar technologies can be found in our Cookie Policy.
Sharing of Information
Luxury Spa does not sell, rent, or trade personal information.
Information may be disclosed when required to comply with legal obligations, respond to lawful requests from authorities, protect the rights or security of Luxury Spa, investigate suspected misuse of the website, or address situations where disclosure is permitted by law.
Data Security
Reasonable administrative and technical measures are used to help protect information from unauthorized access, misuse, disclosure, alteration, or loss.
While efforts are made to maintain secure systems and procedures, no website or internet transmission can be guaranteed to be completely secure.
Data Retention
Information submitted through appointment requests, contact forms, WhatsApp conversations, or other communications may be retained for a reasonable period to assist with customer service, maintain business records, and support day-to-day operations.
When information is no longer required, it may be securely deleted or anonymized where appropriate.
Your Rights
Depending on applicable laws and regulations, you may have the right to request access to personal information held about you, request corrections to inaccurate information, or request deletion of information where permitted.
Requests relating to personal information may be submitted using the contact information available on our website.
Third-Party Websites
The Luxury Spa website may contain links to social media platforms and other third-party websites. We are not responsible for the content, privacy practices, or security measures of websites operated by third parties.
Visitors are encouraged to review the privacy policies of any external websites they choose to access.
Changes to This Policy
This Privacy Policy may be updated periodically to reflect changes in our business operations, website functionality, legal requirements, or service offerings.
Any updated version will be published on this page together with the revised date.
Contact Us
If you have questions regarding this Privacy Policy or how information is handled, please contact Luxury Spa using the contact information available on our website.
